Volunteers have been shadowing members of library staff in a number of libraries across Newcastle – Talke, Loggerheads and Audley.
The volunteers have been learning how to check books in and out, request books, search the catalogue, supporting groups and users and other aspects of the day to day running of the library. This has been well received by library users, who have been extremely supportive throughout the process.
While the cohort of volunteers is very diverse, they all share a common goal. All believe in the great importance libraries have in our communities.
There is a lot more to the day to day running of a library and community facility than meets the eye, but all volunteers are embracing the challenge and enhancing their skills as they are determined to provide the best possible service for their communities.