Despite transferring only 6 months ago, Volunteers at Penkridge Community Managed Library were keen to see how their customers felt the new delivery of service was going. After designing a quick and easy feedback form, over 10 responses have come back so far, including a lovely ‘Thank you’ card for 2 volunteers in particular.
The team of volunteers are enthusiastic, committed to providing an excellent service and are already looking for feedback and suggestions to develop further. The responses highlight the overwhelming support for them and here are a few examples of the positive comments received.
- “Much to my joy, the changeover has been super – you have been wonderful and so helpful”
- “Friendly and efficient”
- “You have both (Louise and Sue) been wonderful in helping me find the books and ordering them for me”
- “Volunteers are doing an excellent job”